Phase 1 · Prove It: week 1 of your pilot

Friday afternoon, someone who has never done the task scans your QR code and completes it. Without a word from you. The photo of that moment sells the next 11 weeks.

1. Day 1 · 30 minChoose the processVisible, painful, measurable, short.
2. Day 2 · 30 minPlan4 answers on 1 sheet of paper.
3. Day 3 · 30 minRecord5–15 short clips, no voice recording.
4. Day 4 · 30 minRefine2 colleagues test in silence, you close the gaps.
5. Day 5 · 45 minThe proofSomeone untrained does it with your QR code.

Your week: tick it off, done

• Preparation · Fill out the questionnaire (~15 min). Optional, but worth its weight in gold. Ideally before the kickoff.
• Day 1 · Choose the process (30 min). Tick it off when one task is written on your sheet. Not two.
• Day 2 · Plan the instruction (30 min). Tick it off when the goal, audience, 3 key points and order are on 1 sheet.
• Day 3 · Record (30 min). Tick it off when the instruction is published and you have the QR code.
• Day 4 · Refine (30 min). Tick it off when 2 colleagues have tested in silence and your fixes are approved.
• Day 5 · The proof (45 min). Tick it off when someone untrained has done the task and the photo is with your stakeholders.

Next: The questionnaire (preparation) or jump to Lesson 1 · Choosing the process