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FAQ

Trial ended: why can’t I change anything?

What still works after the trial has ended, what is locked and how to reach GIRI to carry on.

Updated · GIRI 12.80.1

The short answerThe trial ends after 7 days, and your workspace becomes read-only. You can still open, play and share instructions, but not create, change or approve them. To carry on, write to giri@ar-giri.de or book a call.

How you can tell: the start page and the list of instructions show Trial expired.

After the trial, the start page shows this notice
After the trial, the start page shows this notice

What still works

  • Opening and playing instructions, and viewing them in the Preview.
  • Sharing the link and QR code, and downloading the PDF, if your role allows sharing.
  • Workers keep using links and QR codes, including checklists and feedback.
  • Statistics in the menu stays visible. Only team admins and workspace admins still see an instruction’s Analytics tab.

What is locked

  • Creating, recording and editing instructions.
  • Submitting for approval and approving.
  • Creating and changing folders.

GIRI hides the buttons for these. The server refuses changes to instructions as well.

How to carry on

  • Under Help & contact in the menu, you can email GIRI or book a call.
  • GIRI extends the trial or activates your package. Then everything works again, and your instructions are still there.
  • Workspace admins see the status in the menu under Subscription and receipts. That is also where Request an offer and Book a call are.

A workspace that GIRI has paused, or one whose subscription has ended, is read-only in the same way.

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