FAQ and troubleshooting
Short answers to frequent questions and problems.
19 articles
- The sign-in code does not arriveWhat to do when the email with your sign-in code is missing: check spam and quarantine, request a new code the right way or sign in without email.
- Camera or screen recording is blockedGIRI cannot open the camera or screen recording won’t start? The most common causes in the browser, the operating system and IT policies.
- “Not published yet” when opening a linkWhy a link or QR code shows “Not published yet” or “This link is outdated”, and what creators do about it.
- Trial ended: why can’t I change anything?What still works after the trial has ended, what is locked and how to reach GIRI to carry on.
- Which devices and browsers do I need?What you need for viewing, for recording and for screen recordings: devices, browsers and installing GIRI as an app.
- How long can videos and instructions be?The limits in GIRI 12 for videos, imports, screen recording and PDF import, plus recommendations for long processes.
- Link, app or PDF: what do workers use?How instructions reach workers: link and QR code in the browser, GIRI as an installed web app, a PDF for printing or a SCORM package for your LMS.
- Packages and licencesGIRI Online, GIRI Starter and GIRI Professional: what the packages limit, who counts as a creator or reader and where to find the prices.
- How fast can I get started?From your first sign-in to your first instruction: how long it takes, what guides you in the app and what takes the most time.
- Can I do everything on a PC?Everything you can do on a PC, from recording with the webcam to approving, and when a phone is still more practical.
- Importing iPhone videosMOV, HEVC, no sound: what happens when you import iPhone videos and what helps if a video is missing or won’t play.
- Is there single sign-on?Which ways of signing in GIRI offers, what matters for company accounts and how long a sign-in lasts.
- Can I create instructions for software?Click-by-click instructions for SAP, ERP or other programs: how screen recording works in GIRI and what the alternatives are.
- Can I reuse existing documents?PDF instructions, paper, Word and old instructions from GIRI 11: how to reuse existing documents in GIRI.
- Can I use my own videos, pictures and symbols?Which files GIRI accepts, which symbols are built in and how your logo and company colour get into your instructions.
- What does GIRI measure?Which data GIRI records when people work with instructions, where names are stored and who can see what.
- Embed GIRI in Teams, SharePoint or an LMSHow instructions get into Teams, SharePoint, an intranet or a learning management system, and which data you can export for other systems.
- Does GIRI work offline?What works without a connection and what doesn’t: at the workstation and when creating instructions.
- On-premise and private cloudWhether you can run GIRI on your own servers or in a private cloud, and where the packages run.